Returns

We want you and your little one to love your Matai Lane products. If something isn't right, we're here to help.

Changed your mind? You can return or exchange unused items within 14 days of delivery, as long as they're in their original, unopened packaging. For hygiene reasons, we can't accept change-of-mind returns on items that have been opened, used or washed. Return shipping for change-of-mind returns is at your cost, and original shipping costs aren't refunded. Once we've received and checked the item, you can choose a refund to your original payment method or store credit, or we'll send your exchange.

Sale items aren't eligible for change-of-mind returns or exchanges. If a sale item is faulty, damaged or not what you ordered, we'll still put it right as described below.

If your item arrives damaged, has a fault, or isn't what you ordered, please email us at [email protected] with your order number and a photo. We'll repair, replace or refund it, depending on the problem, and we'll cover the return shipping. Normal wear and tear, and damage from misuse or not following the care instructions, aren't counted as faults.

1. Email [email protected] with your order number, the reason for the return and, for faulty items, a photo. Change-of-mind returns must be requested within 14 days of delivery. 2. We'll reply with next steps within 2 business days. 3. Pack the item securely and send it to the address we give you. We recommend a tracked service. 4. Refunds are processed within 5–10 business days after we receive and check the item.

This policy is in addition to your rights under the Consumer Guarantees Act 1993.

Questions? We're always happy to help: [email protected] Ngā mihi, Jinice & Hamish